Just taken a call from the office of the Director of Vodafone – a very nice lady apologised for the confusion and has promised to cancel the ‘contract’ today with no early termination fees due from me.

She has also said, that as I no longer wish to port the number across, she’ll arrange for the line to remain open for 3 months to catch any calls from people who don’t have my new number.

RESULT! 🙂

EDIT: Job done!

Dear Mr Bennett.

Thank you for your time today on the phone.

I would like to confirm that I have removed your commitment period on the account and moved your number over to Pay As You Go today. This means you shall be billed up to and including today only.

Your next bill received will be your final bill detailing, should anything be due or if there should be any monies owed back to yourself.

Please be aware that should there be no activity on your number it will only remain active for 90 days if. To avoid this you would need to make any chargeable service on your account to keep the number connected.

For further information on PAYG please see our website for further information http://www.vodafone.co.uk/personal/price-plans/pay-as-you-go/

I would like to take this opportunity to apologise for the confusion surrounding your account and the length of time it has taken for this matter to be resolved.

Should you have any questions please do not hesitate to contact me.

Kind regards.

Danijela Zahorodnyj
Directors’ Office

For and on behalf of
Guy Laurence
UK CEO