I mentioned before about the second phone line we have in the office – an unpublished number. I’ve had loads of calls from double glazing companies etc. on it, but this morning was a classic… Kitchens. A call about getting a quote for a new kitchen. So there I was, big ol’ grin on my face “Yes, I’m VERY interested in remodelling my kitchen – how much do I want to spend? um…well, I want it to look good – you can send someone round today? excellent – 1.30pm? great, see you then…” Then came the call about 20 minutes […]