I can’t wait for the next courtesy call from their rep… To start with: one of our customers (Ethiopian Airlines – hi Zewdu 🙂 ) had an AOG (that’s Aircraft On Ground = emergency) requirement for a set of wheel change jacks. This wasn’t a problem, I quoted, got the job, got paid, got the jacks and they’d arranged for DHL to pickup the box. This was last Wednesday… Thursday morning – still no DHL, so I emailed Zewdu who got on their case, cue an apologetic email from DHL. Made it clear to them we closed at 4pm that […]