Tag: robbing bastards

    HTC – the end of their fuckwittery

    So, since my last post regarding HTC’s total lack of respect for their paying customers, there has been some movement. The HTC representative (and apparent resident expert) Ian had touched upon me getting my phone back unrepaired with no charges being made – my response was that I wanted this in writing from HTC before I said yes or no. Imagine my (total lack of) surprise on getting an email on 30th June at 16:55: Dear Paul Bennett Device HTC One M9, Serial No. ************, is now awaiting shipment in our warehouse and should be returned to you within a […]

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    The saga of the HTC One M9 phone…

    Following me dropping my phone and the screen breaking 🙁 I decided to go with the manufacturer’s for the repair, so after calling them and initiating the repair, I sent the phone off never once thinking this would turn into the saga it has. Being totally disgruntled with the customer service I have(n’t) received from HTC, I typed up a letter for the HTC UK Executive Director (Lisa then took my letter and made it pretty): Dear Mr Blair May I start by saying that I have been a user of HTC phones since the HTC S710 back in 2008 […]

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