Following me dropping my phone and the screen breaking 🙁 I decided to go with the manufacturer’s for the repair, so after calling them and initiating the repair, I sent the phone off never once thinking this would turn into the saga it has. Being totally disgruntled with the customer service I have(n’t) received from HTC, I typed up a letter for the HTC UK Executive Director (Lisa then took my letter and made it pretty): Dear Mr Blair May I start by saying that I have been a user of HTC phones since the HTC S710 back in 2008 […]