Vodafone – an update

    Just taken a call from the office of the Director of Vodafone – a very nice lady apologised for the confusion and has promised to cancel the ‘contract’ today with no early termination fees due from me.

    She has also said, that as I no longer wish to port the number across, she’ll arrange for the line to remain open for 3 months to catch any calls from people who don’t have my new number.

    RESULT! 🙂

    EDIT: Job done!

    Dear Mr Bennett.

    Thank you for your time today on the phone.

    I would like to confirm that I have removed your commitment period on the account and moved your number over to Pay As You Go today. This means you shall be billed up to and including today only.

    Your next bill received will be your final bill detailing, should anything be due or if there should be any monies owed back to yourself.

    Please be aware that should there be no activity on your number it will only remain active for 90 days if. To avoid this you would need to make any chargeable service on your account to keep the number connected.

    For further information on PAYG please see our website for further information http://www.vodafone.co.uk/personal/price-plans/pay-as-you-go/

    I would like to take this opportunity to apologise for the confusion surrounding your account and the length of time it has taken for this matter to be resolved.

    Should you have any questions please do not hesitate to contact me.

    Kind regards.

    Danijela Zahorodnyj
    Directors’ Office

    For and on behalf of
    Guy Laurence
    UK CEO

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    8 thoughts on “Vodafone – an update

    1. Vodafone are w**kers of the highest order. I still owe them £180, but they insist it’s more like £1,500. until they accept the £180, they’re not getting any more. Mind you, that was about 2003, so they can probably swivel by now.

    2. Yes, yes they are – but it seems I’ve got rid of them now… *does a happy dance*

    3. And just got the confirmation email – woop!

    4. Peace is restored then marra

    5. See? I love it when you get mad. Are you going to text where you want Levis sent or what?

      1. One of Lisa’s co-workers was over in the US, so she asked him to get some 🙂

        1. Calling Martin a ‘worker’ is a bit of a stretch, but he has got them!! 😉

    6. Thank you for a great post.

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